UnderwearStation.com is a B2B Site. We only sell to Retail Stores

  • INQUIRIES RELATED WITH YOUR ACCOUNT

  • How do I pay for an order?

    You can pay via Visa, MasterCard, Discover, American Express and PayPal.

  • Do you backorder items?

    We keep very high levels of stock in most of the brands that we carry, so we usually have one of the most extensive inventories in the industry. On the rare occasion that we run out of an item just before you put your order in, we will not backorder it, instead, we will refund immediately upon finding this and send you a note to explain what occurred. The rest of your items will ship right away and no delays will be caused. Again, this is a rare occurrence.

  • What does it mean when an order is "Processing"?

    This means that your order is in our system and our warehouse is working on getting it out. Processing comes shortly before Shipped. On the rare occasion that we encounter a problem with your order, we will contact you.

  • How do I sign in to my account?

    Click on Login and enter your email address and password to sign in. If you forgot your password, don’t worry, just click on the Forgotten Password link and we will email you your password. If you have not yet created an account on Mensuas.com then simply click on the Register button and sign up for a free account.

  • Where is my order?

    To get an update on your order, go into My Account to check the shipping status. Once the order ships, you will receive an email confirmation which will contain a tracking number. Orders usually ship within 48 hours (Monday through Saturday)

  • INQUIRIES RELATED WITH SHIPPING

  • We ship to the following countries:

    A
    Aaland Islands Albania American Samoa Andorra
    Anguilla Antigua and Barbuda Argentina Armenia
    Aruba Australia Austria  
    B
    Bahamas Bahrain Bangladesh Barbados
    Belarus Belgium Belize Bermuda
    Bhutan Bolivia Bonaire, Sint Eustatius and Saba Bosnia and Herzegovina
    Bouvet Island Brazil British Indian Ocean Territory Brunei Darussalam
    Bulgaria      
    C
    Cambodia Canada Canary Islands Cayman Islands
    Chile China Christmas Island Cocos (Keeling) Islands
    Colombia Cook Islands Costa Rica Croatia
    Cuba Curacao Cyprus Czech Republic
    D
    Denmark Dominica Dominican Republic  
    E
    East Timor Ecuador El Salvador Estonia
    F
    Falkland Islands (Malvinas) Faroe Islands Fiji Finland
    France French Guiana French Polynesia French Southern Territories
    FYROM      
    G
    Georgia Germany Gibraltar Greece
    Greenland Grenada Guadeloupe Guam
    Guatemala Guernsey Guyana  
    H
    Haiti Heard and Mc Donald Islands Honduras Hong Kong
    Hungary      
    I
    Iceland Indonesia Ireland Israel
    Italy      
    J
    Jamaica Japan Jersey Jordan
    K
    Kiribati Kuwait    
    L
    Lao People's Democratic Republic Latvia Lebanon Liechtenstein
    Lithuania Luxembourg    
    M
    Macau Maldives Malta Marshall Islands
    Martinique Mexico Micronesia, Federated States of Moldova, Republic of
    Monaco Mongolia Montenegro Montserrat
    N
    Nauru Nepal Netherlands Netherlands Antilles
    New Caledonia New Zealand Nicaragua Niue
    Norfolk Island North Korea Northern Mariana Islands Norway
    O
    Oman      
    P
    Palau Palestinian Territory, Occupied Panama Papua New Guinea
    Paraguay Peru Philippines Pitcairn
    Poland Portugal Puerto Rico  
    Q
    Qatar      
    R
    Romania Russia    
    S
    Saint Kitts and Nevis Saint Lucia Saint Vincent and the Grenadines Samoa
    San Marino Saudi Arabia Serbia Singapore
    Slovak Republic Slovenia Solomon Islands South Africa
    South Georgia & South Sandwich Islands South Korea Spain St. Barthelemy
    St. Martin (French part) St. Pierre and Miquelon Svalbard and Jan Mayen Islands Sweden
    Switzerland      
    T
    Taiwan Thailand Tokelau Tonga
    Trinidad and Tobago Turkey Turks and Caicos Islands Tuvalu
    U
    Ukraine United Arab Emirates United Kingdom United States
    United States Minor Outlying Islands Uruguay    
    V
    Vanuatu Vatican City State (Holy See) Virgin Islands (British) Virgin Islands (U.S.)
    W
    Wallis and Futuna Islands Western Sahara    
    Y
    Yemen      

  • Do you ship to PO Box and APO addresses?

    Yes, we ship to all PO Box and APO addresses through the US Postal Service. 

  • Do you ship discreetly?

    Everything is shipped in plain packaging and with no stickers, slogans or pictures on the outside of the package. 

  • When will my order arrive?

    As soon as you order we will send you a confirmation e-mail to let you know that we received your order.  Once our warehouse has completed the shipment we will send you an e-mail so you can know to look out for the package.  Depending on your location (domestic or international) and the type of shipment you chose (first class or priority) your package will vary, but orders can average between 2-4 days in the U.S. or 6-10 days internationally, from the time your package gets picked up by the delivery company.

  • How are orders shipped out?

    You can expect to receive your package via the United States Postal Service or FedEx.  Shipping options are available on the checkout page when you are completing your order.  We ship to PO Boxes, APO/FPO addresses, as well as residential and business addresses.  All U.S. orders are shipped with delivery confirmation which will show proof when the item is delivered.  Most international orders, depending on your countries postal service, are sent with delivery confirmation.  Insurance is an option at checkout and we highly recommend that you insure your package.

  • INQUIRIES RELATED WITH RETURNS

  • Once I send back my return, how long does it take for the credit to appear on my account?

    Upon receipt of your return, please allow 3-4 weeks to process the refund back to your account on www.mensuas.com.

  • How do I know whether an item is on clearance or otherwise non-returnable?

    Non-returnable items are explained on the Return Policy page.

  • How can I exchange an item?

    To avoid confusion, we allow items to be returned, as explained in the Return Policy page on our website, but not exchanged.  If you return an item that is eligible to be returned, we will credit your account and you can place a new order when you are ready.

  • How do I return an item?

    First, make sure that your desired return merchandise qualifies as a returnable item, by visiting our Return Policy page.  Then please log into your account and go to the order history to find the specific order in which you are referring to start the return procedure. If you did not create an account then send a forgotten password to the email address used on the order. Remember to manually type the new password because if you copy and paste the password then it will not work.